Shipping & Returns
Shipping Policy
At Desiree Rose Jewelry, we offer free shipping on all orders within Canada. Your order will be processed within 1-2 business days and will arrive within 3-7 business days. Unfortunately, we do not currently offer international shipping.
We take great care in packaging your jewelry to ensure it arrives safely. If you have any special requests regarding packaging, please let us know and we will do our best to accommodate.
Return & Exchange Policy
At Desiree Rose Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we accept returns or exchanges within 14 days of delivery. To initiate a return or exchange, please contact us with your order number and reason for return. Please note that the item must be in its original condition and packaging.
If there is a defect with your jewelry, please contact us within 14 days of delivery and we will be happy to provide a replacement or refund. Please provide photos of the defect to expedite the process.